Cancellation & Refund Policy

At Royal X Casino Private Limited, we strive to ensure a fair and enjoyable gaming experience for all users. Our policies regarding cancellations and refunds are designed to maintain the integrity of our platform while ensuring transparency. Please carefully read and understand the following terms.

Refund Policy

  1. No Refund on Granted Chips: Once chips have been successfully granted to your account, Royal X Casino does not offer any refunds. All transactions for chips are final and non-reversible.
  2. Granting of Chips: If you experience any issues and your chips are not granted after a successful transaction, please contact our support team. We will ensure that your chips are granted as soon as possible.
  3. Refund Processing: In cases where chips cannot be granted, Royal X Casino will process your refund within 7 working days. The refund will be issued using the same payment method used for the original transaction.
  4. Contact for Refunds: For any issues related to chip grants or refund processing, please contact our customer support with the details of your transaction.

Cancellation Policy

  1. Cancellation of Transactions: Once a transaction for purchasing chips has been completed, cancellations are not possible. Please ensure that you confirm your purchase before finalizing the transaction.
  2. Violation of Terms: If your account is found to be in violation of Royal X Casino’s Terms of Service, including prohibited actions such as chip transfers, collusion, multiple accounts, or use of unauthorized third-party software, your account may be suspended or permanently banned. In such cases, no refunds will be provided.
  3. Account Suspension or Ban: If your account is suspended or banned due to violating our policies, all chips and related assets will be forfeited, and no refunds will be issued.
  4. Account Security: It is your responsibility to secure your account from unauthorized access. Royal X Casino is not liable for any losses resulting from account hacking or phishing incidents.

Important Notes

  • No Refund for Misuse: Misuse of the platform, including cheating, collusion, or chip farming, will result in forfeiture of chips and permanent bans without eligibility for refunds.
  • Refund Inquiries: If you have any questions about our cancellation or refund policy, please contact our customer service for assistance.

By purchasing and using chips on Royal X Casino, you agree to this Cancellation & Refund Policy.